2 Business Development Manager

Exciting opportunity available as

Business Development Manager

Outline Organisational Context

We are Australia’s leading supplier of premium quality custom collect aerial imagery and LiDAR data and are leaders in applied Artificial Intelligence (AI) solutions. Outline’s exceptional service record and reputation is driven by our focus on corporate culture together with the trust and psychological safety of our team. We will continue to grow, innovate, and deliver without accepting second best.

The Outline Global journey began in 2007 with a small team. Frustrated by the lack of advancement in the aerial survey technology, in 2015 we designed and commercialised the first Gtech™ Aerial Camera Pod system using global best of breed technology – the best money could buy. We now have a growing number of aerial imagery pods based on the original design and have added LiDAR and thermal camera systems. We are focused on implementing a well-considered growth plan and building out many more systems, products, and related AI services.

Our staff compliment is expanding to support this growth and the continued high demand for our services. Our primary data processing centre is located in Melbourne with significant operational presence in other states.

Position Purpose

  • Support, lead and inspire all aspects of our customer relations team

Organisational Leadership Team Context

This role will report into the Commercial Manager.

This role is accountable for supporting, managing, and leading the customer relations staff to achieve their goals and deliverables.

The role includes accountability for the marketing, inbound and outbound sales functions

This role plays a key part in supporting a positive, happy workplace where individuals are respected for their contributions.

Role Stack

  • Marketing
  • Business Development
  • Customer Support and Inbound Sales
  • Culture and people leader

 

Teams

  • Culture and People
  • Customer Engagement

Accountabilities

  • Develop and maintain marketing material and marketing opportunities.
  • Identifying target customers (within industries and markets)
  • Engaging with those customers
  • Converting leads to prospect and into customers
  • Delivering the $ value related to budgeted new business
  • Supporting inbound customer enquiries
  • Understanding and presenting to customers on Outline’s product solution which best fits the customer needs
  • Ensuring effective communication of progress schedules internally between operational areas of the business.
  • Project management of the successful execution and delivery of projects. Project management support and coaching to other team members.
  • Provide cultural leadership ensuring psychological safety, where team members are supported, and their wellbeing prioritised.
  • Socialise and bring Company purpose and values to life.
  • Facilitate team building and teamwork.
  • Celebrate successes

Capabilities

  • People leader, project management
  • Marketing skills and knowledge
  • Remote sensing, GIS or general spatial industry experience: Technical literacy and the ability to understand technical language within the realm of the survey/spatial industry.
  • Exceptional communication skills with the ability to communicate to develop understanding and ‘buy-in’.
  • The ability to influence people, to demonstrate the ‘why’, and to hold them to account in a transparent and psychologically safe way.
  • Ability to identify new commercial opportunities
  • Ability to connect with the customer and to create customer confidence in Outline’s ability to deliver.
  • Liaise with customers and represent their perspectives internally.

Attributes

  • Be engaging, energised, inspiring and relatable.
  • Exceptional communicator, who listens and seeks to understand first and foremost.
  • When facing challenges and opportunities, formulate qualified solutions with the input of key stakeholders.
  • Be a role model and lead from the front, while supporting from below.
  • Communicate with clarity to inspire trust and confidence in others.
  • Follow up with initiatives and ensure their success in execution.
  • Show respect for the knowledge and skills in the organisation and involve them to any new ventures. Bring them on the journey.
  • Demonstrate a clear understanding of business processes, research and applied rigour to underpin any new changes.